Important Announcement Regarding Service Fees

As you know, on March 21st we introduced a new Service Fee scheme. Specifically, newly registered Sellers from that date onwards have been subject to a 20% Service Fee for the first £500 | €600 | $650 earned within the month. For any work billed above said threshold the Service Fee is set at 5% (read more about PPH Fees here).

Established and loyal members, worry not! To date we have honoured the Service Fee scheme that was applicable at the date you registered to avoid incurring any fee increases.

Going forward, so as to be be fair to everyone, we will continue honouring this for our regular and loyal Sellers. Lapsed Sellers who may return at a later date will transition to the new scheme.

Therefore, starting on May 1st if your minimum billing per calendar month is £50 | €60 | $65, you will continue to enjoy your established fee scheme, without any increases. We deliberately set the bar low at only £50 | €60 | $65 in order to make the goal easily attainable!

Bear in mind that if you do miss the monthly goal, you will automatically fall into the newly designed Service Fee scheme. Therefore we advise you to remember to invoice Buyers regularly!

Kind regards,

The PPH team

Kelly Jane
Kelly Jane
PeoplePerHour
Kelly is PeoplePerHour marketing expert. She has a wealth of experience in digital and social media marketing. As a freelancer, she has been committed in helping small businesses grow by offering them agile and result-driven marketing services.
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Faryad
Faryad

Charge people at will and it would be better than this loyal announcement. Congratulation for becoming the most expensive freelancing platform on the whole planet!

mzalewski
mzalewski

Not sure I’m happy about this. It’s obvious you’re trying to convert existing users over to the newer rates and trying to disguise it as “fair” – and considering that most people will take a holiday., get sick etc I’m sure everyone will eventually be on these rates.. I’ve never had an issue paying fees, but 20% is a bit much – if you’re going to charge 20%, I really hope there is some new announcement that helps me justify the rate increase. Maybe 2x payment processing times per day, 12 hours apart? And on weekends? Better integration with other… Read more »

Kelly
Kelly

Many thanks for all of your responses on our service fee announcement. PeoplePerHour have always been committed to serving our community in the best possible way and from time to time this does mean raising the commission on site. As a company we invest our profits back into the platform to make constant improvements and the recent increase in commissions is to help us to continue to do so. To that end, we always value feedback from our community and we’d love to hear from you if you have any suggestions for changes you think we can make that would… Read more »

Paul
Paul

Not at all greedy, no? Given I run SaaS platforms, I -really- don’t understand how you can justify this. It doesn’t cost -that- much to run a SaaS platform properly…

Paul
Paul

Kelly, We appreciate that there are costs associated with running the site – we’re not disputing that. But let me answer your request for suggestions on changes with a question: How many people are you prepared to lose to other platforms due to this change? For those of us who are VAT registered like myself, for example, if we were forced onto that structure because of a “dry month”, we get £300 out of the first £500. I would be far happier to pay a monthly subscription as with other platforms than this. If my account were ever forced onto… Read more »

Paul
Paul

*closer to home

Derek Thompson
Derek Thompson

We all understand that you have a business model to keep PPH sustainable. The best way you can support freelancers who use PPH is to ensure that jobs are only allowed on to the site if they pay – at the very least! – the UK living wage.

Adam
Adam

20% ?? For what?

Pure and simple it’s a cash grab.

Donald
Donald

This is just plain ridiculous! This will only further push those that are struggling, or those that are new further and further away! Newcomers and struggling regulars are already stifled from stiff competition, and deal with many buyers who want to charge abysmally low rates that cannot make a living, so what are they supposed to do? Charge even higher prices to counter the fee, and struggle even more from lack of trust and familiarity? And we wonder why gaps grow so large sometimes…

Polly Player
Polly Player

“Established and loyal members, worry not! To date we have honoured the Service Fee scheme that was applicable at the date you registered to avoid incurring any fee increases.”
This is not actually true… I joined in 2012 on the fee system BEFORE the one before this, and after a honeymoon period of a year or so, was moved onto the newer system…

Zoe S.
Zoe S.

I don’t think anyone is disputing that you have running costs that you need to cover. However: – There are at least three days in any given month when the platform falls over/the dashboard is unavailable – Far too many jobs are simply there clearly for no other purpose than to test the market rate, and are never awarded – Perfectly innocent messages are being moderated out of workstreams for hours at a time, making time-sensitive discussions a nonsense – At least three clients have mentioned that they don’t receive notifications, or don’t see messages in the workstream that have… Read more »

Eno Eteng
Eno Eteng

I would have been happier if something was given to Sellers such as extra connects. Why would I have to get stuck with my 15 connects and still have to pay 20% of work done with such a measly amount of Connects? At least on Upwork, I get to bid for 30 jobs with free connects. Here, we pay for everything: profile features, extra connects, etc!

Now I hear that new users also have to pay for their applications to be approved same day; something every other freelance site does for free. Why is this the case?

Marc
Marc

WOW a random 20% charge for what? Just another example of a good idea turned nasty due to greedy manipulators. Sing me out, I am gone. I would not have minded if part of the fee went to someting worthwhile like animal charity but to enrich profiteers is a bit rich. I will be spreading the word with all my contacts. A good idea turned bad due to greedy corporate people.

Ionut D
Ionut D

They are copying Upwork.

Alice
Alice

I have to join in here and express my displeasure about the fees. I really love the platform, its interface and user friendliness, but as someone else mentioned, the service is not better than what you find on other less well-designed but less expensive platforms. One of the main issues is that many credits go wasted on projects that never get awarded and buying more credits is expensive, so some of us end up not bidding on projects that we are interested in because we only have 15 credits a month. Wasting free credits on fakes or on people who… Read more »

e wright
e wright

For new people trying to get established on this site the cost is extortionate. I joined 2 weeks ago and the fee was 20% on the first £350 earned in a month. Two weeks’ later that was put up to to 20% on the first £500? I will be looking at other sites I’m afraid.

Kieran
Kieran

PPH fees ‘falling off a cliff again’? Or simply copying Upwork who recently changed their model to a similar system, only to see freelancers leave in mass to other platforms. As a long term PPHer, we all know from past experience, that it’s only a matter of time until either ‘lapsed’ seller limit is raised or everyone is moved to the new model. Giving the amount of timewasters/scammers and lack of moderation recently, this is really is an appalling decision. Really just a matter of time now before some enterprising individual sees the ever-widening gap in the market and undercuts… Read more »

Allison McCafferty
Allison McCafferty

“Therefore, starting on May 1st if your minimum billing per calendar month is £50 | €60 | $65, you will continue to enjoy your established fee scheme, without any increases. We deliberately set the bar low at only £50 | €60 | $65 in order to make the goal easily attainable! Bear in mind that if you do miss the monthly goal, you will automatically fall into the newly designed Service Fee scheme. Therefore we advise you to remember to invoice Buyers regularly!: I think what you forget occasionally is that your loyalty should be to your long term freelancers… Read more »

Ben
Ben

I think it’s also important to note the change to minimum charging which seems to have been glossed over somewhat and is significant for anyone offering small, low cost projects. Where it used to be the minimum charge was £1.20 (£1.00 + VAT), it is now £3.00 (£2.50 + VAT). So, any non-VAT registered sellers offering a £10.00 Hourlie will now be charged 30% which is ridiculous. I, for one, have revised my service offerings to factor this in, meaning I no longer offer clients small, quick jobs at a low price as they’re simply not worthwhile anymore. This is… Read more »

David
David

What about the freelancers that do regular big projects that span more than a month? Netting you big money but won’t come under this new rule. This is ridiculous. Might just offer my clients some free hours and move them elsewhere. Shame because other than the fees, I like this platform.

Neil Bannet
Neil Bannet

Yay! Xenios is the best 🙂 He deserves this 😉

Jennifer
Jennifer

I can only agree with the general consensuses above. And as Allison mentioned herself, we run a consultancy that does not draw most its clients from PPH. We do still have a well established profile and have worked on the site for about 6 years now; however, due to the nature of what we sell – and the fact that most of our work is from referrals – we could go one or two months easily without billing on PPH. Then when we would bill, it would be for bigger amounts. I also assume the 20% is pre VAT, so… Read more »

Luke Horsman
Luke Horsman

I used to get steady work through this site. For years I built up a decent profile through determination and grit and have returning clients to show for it.

But now I struggle to find decent projects and clients within the slew of time wasters , spammers and people with no budgets and no respect for professionals on the PPH jobs lists.

Regulate the website properly , then when that’s back to how it used to be , charge me the extra money.

Matt
Matt

So essentially you’re aiming to punish your loyal and returning visitors if they dare take a holiday, get sick, or have any other reason why they’re unable to bill £50 in a 30 day period. And for your less active users, you’re giving them even less incentive to consider your platform for future work as you plan to make it insanely cost prohibitive.

Jude Irvine
Jude Irvine

I agree with a lot of the previous comments. 20% fee and maintaining you are being fair to you loyal PPH’ers? I think not!! If this site were in fact attracting quality buyers who actually want to pay a reasonable rate for services, rather than having to trawl through pages of adverts wanting services for a few £’s per hour or a fixed rate of £50 for 40-100 hours work (yes, they’re are pages of these jokers!), then perhaps you could justify your fee structure. However, the quality of listings is ridiculous and I will not be wasting my time… Read more »

Sam Wood
Sam Wood

I completely concur with the other opinions being expressed here. We all understand the need to cover running costs but this new structure takes no account of the fact that a freelancer may not always invoice or work every month. This would be far fairer if it were an average set over a number of months. As it stands, if I don’t submit an invoice for £50 one month I’m immediately shifted to the new, more expensive model. That’s hardly fair. Also, as mentioned by others too, there’s a vast number of jobs on PPH which are either not awarded,… Read more »

SEO Rank My Business
SEO Rank My Business

Thanks for update, may be its going very clear.

MArk Beswick
MArk Beswick

THAT IS DISGUSTING !!! Let me get this straight, if we only manage to make £600 in a month we only receive £495 of it ? so you take a whopping £105 from us ? Maaan thats unreal, loan sharks take less cut than you. Add that to the fact your de-valueing british freelancers with a site now diluted with indian developers who work for peanuts in a completely different economy to ours, THATS IT FOR ME, im done with your website as are my team. Make up you excuses as much as you like. You are taking advantage and… Read more »

MArk Beswick
MArk Beswick

just wow

Anna Kryzhanivska
Anna Kryzhanivska

The worst idea ever…
I work here for 2 years and I have TOP cert.
I join most comments above that pph falls to often, notifications don’t work properly, messages disappear from workstreams and these new fees and rules are just disgusting!
Hey guys, just think again about these “fair” scheme and cancel them before it’s too late, as it looks like I’ll have to replace myself somewhere else from pph and thousands of other guys too.

S Miscandlon
S Miscandlon

This is just disgusting. I have a long-term client on PPH who I have been invoicing for £200.00 every 4-6 weeks since 2011.

When I started the job I was paying 4.5% commission (£9.00) leaving net earnings of £191.00.
You later increased service fees to 18% including VAT (£32.55) leaving net earnings of £167.45.
You’re now increasing your fees to 24% including VAT (£48.00) leaving net earnings of £152.00.

In what way is this rewarding long-term loyalty?

Pedro
Pedro

An app Android / iphone would be good again please. The mobile web app is always full of bugs and logs out evey time you go out of the browser. Surely but now you can invest some of these fees into getting the app back up and running again? Helps when on the move etc.

Stephen James
Stephen James

20% !! So, after taxes and PPH has taken its chunk, freelancers will be lucky to see 50% of any fee for a job. (And given the ‘race to the bottom’ that characterizes much of this site, that’s usually 50% of not very much.) The good news is that there are lots of options for freelancers to find work out there, so this announcement helps clarify exactly which of those options aren’t worth focusing any effort on.

Good luck with attracting and retaining quality freelancers in future, because I reckon you’ll need it!

Faryad
Faryad

Kelly,

I have reported more than 100 bugs and feature requests over the years and VERY FEW of them have been fixed or added. Those were mission-critical. The platform is getting worse and worse each day and more expensive as everyone can see.

Nevertheless, according to my past experience, I prefer not to talk much because it leads to nowhere on this platform. Keep losing more people/pros.

Regards

Liam D
Liam D

This site is made for freelancers not large corporate companies. 20% + VAT is very expensive I would be better marketing my services via Google or Facebook. What does not help is international sellers undercutting you for less than minimum wage. I never know what you are charging me per job and often I end up making allot let than expected. We need to pass these costs on to our clients and often they go else-wear because the prices are too high. I have had a number of buyers become abusive and threatening and you offer no support. I like… Read more »

Marco Daniel Ferreira Carapito
Marco Daniel Ferreira Carapito

I will leave a short opinion here, regarding pricing:

The reason I left Upwork and dedicated solely on PPH, was their business fees and payment security delays.

Looks like PPH copies the fees part. I will be leaving if PPH makes any sort of payment delay as well.

Thank you

Derrick
Derrick

Just like I left Upwork after greed prevailed, I will be making this a short stay too, If you guys present it as you guys have too many shenanigans. You have to know that we do not have to use your service there are many other ways/choices options, don’t over reach and take things for granted you don’t grow business like that- Being greedy. I was charged a fee for someone canceling on me because after starting he realized it was too difficult and he could not figure it out and did not want me to delayed further because of… Read more »

Eric Zebu
Eric Zebu

Thank you very much!
That’s fair play.
The strength of a freelancing platform is in its back-office service, development team, and hardware infrastructure.
Increasing the fees is legitimated once some transparent goals are guaranteed to the user.
Using such funds in research and development for the comfort and productivity of the optimisation of the hiring process of freelancer: that’s great!
20% is acceptable and fair, and common in the industry.

Lea
Lea

Curious if you fall below the 50 threshold for just one month, are you on the new fee scheme for life? Or if you attain above 50 in sales the next month can you go back to your original scheme?

Mabelle
Mabelle

Kelly,

The reason why I freelance is because I want to have a choice when to work and when not to. I understand that laying off work for a couple of days weeks will make my cert ranking suffer and that’s fine by me – that’s the price I have to pay. But to penalize me for not working by making me “fall” into the new 20% scheme doesn’t seem right.

Ulrich
Ulrich

Looks like the straw that will break the camel’s back!
If someone earns 600 Euros in a month, he will get charged 120 Euros by PPH.
120 Euros for running a marketplace?
I wouldn’t mind so much the 20%, if the threshold had not also been increased quite a bit.
Time to look for other platforms I guess…

Sean
Sean

So apparently the first line of the second paragraph ‘…worry not!’ is completely misleading, because you are not honouring those that have supported PPH for many years and paid £1,000s in fees, but creating a situation where they can be taken onto this new fee arrangement. It is all well and good to say that it is attainable, but you’re not working under arrangements where work is periodical and often unpredictable and it is indeed not uncommon, even as someone who has billed £10,000s through PPH, I didn’t bill anything in July last year. This would have resulted, under these… Read more »

Chris Plummer
Chris Plummer

The change to freelancer fees is bad, but at least we can absorb this as marketing costs and account for it in our pricing, the change to buyers fees, however; are worse, far worse, it’ll just out them off, well the more serious ones anyway and there’s precious few of these on PPH.

Looking at an average fee of £2,500 previously this would cost the client £47.50 to load to the system, it will now cost them £125.60, they won’t push to this, 1.9% was bad enough.

Umer Farooq
Umer Farooq

PPH clearly has no intentions of respecting the loyalty of its rather most precious asset (the long-time sellers), who earns them these fee cut that they mostly runs on. It is ridiculous to ask them to raise up these regular invoices because most of the Top Sellers like me, surely have good work relationships in place and sprints designed which may well go unpaid over a month easily (based on the size of the projects). Over the time, I have got PPH a number of buyers from other platforms and my personal contacts, merely for the reason that it’d remain… Read more »

mesut can
mesut can

nice

More Fees Please
More Fees Please

This is ridiculous! On top of everything, dont forget PPH will charge you 20% VAT on that 20% fee…
It was nice while it lasted, goodbye greedy platform.

Moh
Moh

Bear in mind that if you do miss the monthly goal, you will automatically fall into the newly designed Service Fee scheme. Therefore we advise you to remember to invoice Buyers regularly!

Is this Saw movie ?

Glen
Glen

And on top of this we have to pay tax to the government.

Well played and bye bye

Aliya Ambreen
Aliya Ambreen

We are the freelancers not an employee. Sometimes we get more than one project in a month and earn more money in a month, sometimes the one project take’s more than a month. I personally prefer to take one project at a time because I don’t want to effect the quality of my work, my major concern is to satisfy my client. The conclusion is that I really do not like this NEW SERVICE FEES SCHEME, this will put extra pressure on freelancers mind. that we have to earn more than 50 pounds on every month at any cost, then… Read more »

Glen
Glen

I think you need a new name, one combining your top sellers as they’ll be the only ones who remain. It’s a bit like a commission-based scheme where you earn little and often but you won’t get any payment until you reach the threshold. WAY too much pressure to justify sticking around for anyone that doesn’t already have an existing client list purely through PPH.

Chris Plummer
Chris Plummer

oh, I see you’ve stopped even telling buyers there’s a fee during the checkout process, it just gets added on…..

Adrian Hewitt
Adrian Hewitt

This could be the death knell for PPH. 20% commission + the vat brings it to 24%. The knock on effects will be; Prices go up to factor in the rise. Buyers will then either go elsewhere, or use less experienced sellers where the work isn’t at the level desired, hence disappointing the client who will then no longer use PPH. Encourage sellers to take clients off line, meaning PPH will lose commissions entirely. It’s clear that this £50 per month minimum, or your commission goes up, is designed to slowly ensure that more and more PPHers are put on… Read more »

Sally
Sally

I feel completely demotivated! One of my regular clients now wants to quit using PPH and I am sure that he is one of many. I have worked hard to build up my ranking but I know feel that I may have wasted my time. One late payment from a client could see me converted to the new system and then I would have to give up on PPH because it simply wouldn’t be worth my while to take on the work.

I think that it will soon be time to move on to pastures new.

Lisa
Lisa

The service PPH offer isn’t amazing – if you are charging premium rates give a premium service. If I’m paying for champagne don’t give me a glass of water. 1. If I rate someone 5 out of 5 why do I then get an email with a rating going up to 10 for the same job to find out the rating again that the other party will never know about. Secret ratings/monitoring seems extreme. 2. No messages were coming through for ages and now I get most messages twice and some messages not at all. 3. Then I have to… Read more »

Matt G. Leger
Matt G. Leger

I appreciate that your costs for running this site are probably going up, as most people’s do, and that users who don’t make any transactions in a given month are a net loss for you. But I have been discouraged from using PPH for some while now as it is, since it becomes disheartening to bid against 80 or more others for the same job (almost always with a low-ball piecework amount offered) and get no response. Hiking my cost to 20% of any transaction just for not being able to make whatever £50 currently comes to in US dollars… Read more »

Ian
Ian

The new fee will impact everyone, we all now that, poor attempt to disguise. The big issue on the site is quality of buyers, to many low budget jobs these days, attract buyers with proper budgets and you can justify a premium as is afraid not. Implement a filter, advise clients their job can;t be posted as they do not have a sufficient budget. Do that and you can justify a premium. You completely fail to regulate sellers who spam in the clarification board, sick of reporting it, how many jobs go grey (client gone) and stay that way, sort… Read more »

adrian beesley
adrian beesley

So I can’t take a few weeks holiday without being punished? If I invoice a client and they are late paying I get punished? (And if they simply never pay I’ve never had any useful support from PPH at all.) If I take on a big job that spans more than a month (and earns PPH lots of money) I also get punished because I only invoice when the job is complete. Great way to piss off the longtime PPHers who built your business. If you really want us to not worry then reward a longterm seller with reduced rates,… Read more »

Les King
Les King

While you are entitled to charge whatever you like, please don’t dress-up a massive fee increase as being ‘fair’. Although I have gained a lot of business from PPH over several years, it can be quite ‘sporadic’ – most of the projects are initially ‘one-off’ and, while I do get quite a lot of repeat business, this is by no means a regular monthly commitment. As I understand it, one only needs to fall-down on the minimum for a single month in order to be charged the higher rates forever after. And what exactly are all of these ‘improvements’ to… Read more »

Davey Joe Mcclure
Davey Joe Mcclure

This is ridiculous, let me get this straight. First of all there is limited bids and a charge if i want to apply for more, 13/15 times the person posting the job doesn’t even reply within the month or at all, so that bid is basically gone. Even then the buyer pays under the working wage and you still take a cut from it. Is there even any kind of vetting on the buyer side of things… but then Hey psst It doesn’t matter how skilled you are because you can just pay the charge to be featured, thats fair… Read more »

Leandro
Leandro

It seems to me that there is an increase in fees every year, sugar coated with empty promises of nothing. Already prices have hit rock bottom and you have 60+ bids on some projects, bids for which we also have to pay. This is looking increasingly like the new freelancer.com, only that there you get practically never ending bids for a very low price, while here they cost significant money. Quite honestly, what is the point of staying here? Have you calculated how much money a freelancer would make in here now? I am pretty sure most freelancers work on… Read more »

Alvin B.
Alvin B.

Keep

calm

and

don’t

put

all your eggs

in one basket.

melvin
melvin

I was shocked that after purchasing a Service and the Seller cancelling because she was not able to complete the Job, that PPH charges a cancellation fee.

So in case you want to re order from another seller you cant, unless you deposit more funds and incur yet more charges.

Definitely not a friendly platform and the fees charged are really without merit

Kelly
Kelly

Hi Melvin,

I’m very sorry to hear of your frustrations. Do please email us at support@peopleperhour.com for some assistance with this. Thank you and Happy Easter!

Sotiris
Sotiris

The one ridiculous decision after the other…

Ivan
Ivan

I don’t usually write comments on here, but I have to say I find it difficult to understand people’s concerns over this. It’s probably due to my own interpretation of the situation, but paying $30 more doesn’t seem like that big of a deal. Regardless of where you live, the platform itself presents you with so many opportunities to do what you love and to earn money while doing it and if you are making more than $600 per month, I really don’t see how $30 is a big issue. Times are rapidly changing and even though the platform itself… Read more »

David Robinson
David Robinson

20% for the first £500? I’m lucky enough to be on the old charging system which is probably around a third of what you have hiked it up to. However, if I ever get put on the 20% system I’m gone (like thousands of other people on here I would imagine).

Asanka
Asanka

I’m getting sick of PPH as a buyer. Far too many low quality sellers who flaunt others work. PPH doesn’t do any form of verification and buyers end up footing the bill. Ultimately, this affects those good sellers and buyers alike.

Not only have they increased sellers fees, now we pay buyers fees for every transaction as well. Might be a matter of time before there’s an exodus of buyers/sellers.

Rob
Rob

Here I was thinking that I was the only person not happy with the increase but from what I can see there are MANY unhappy people… I think that this type of change will lead many people to move to other Freelancing websites, myself included… I already miss out on a lot of work by “clarifications” taking ages to be verified and on weekends well….. this is pretty much non-existant – aswell as support – There have been many times when I have contacted support and been told to “send another email in a couple of days” – Also would… Read more »

Nancy Callegari
Nancy Callegari

Do you realise that a lot of ‘strong’ businesses are walking away from this platform, taking a lot of clients with them? I’ve had countless offers to bill privately. It’s happening. People are deserting this site and it will happen more and more, leaving you with what? The dross, the scammers, and the unscrupulous. Can’t you see this? Take advice from many of the business experts who actually use this site. You’re penalising the wrong people I received the ‘job’ purporting to be from PPH with a £5000 loyalty bonus. I questioned it and didn’t even receive a reply. It… Read more »

jignesh
jignesh

20%?
Plus vat 8-10 %

I am not going to use this platform anymore………though I am a TOP cert

Umar Bahadoor
Umar Bahadoor

This is ridiculous, I mainly work on large projects which span over few months. So that means, I’ll be automatically switched to the new rate? Looks like a way to prevent this is to have a friend sign up, and then invoice them around £50 every month to make sure I’m not switched. That means giving you £7.5 every month. Can’t you just have that as an option: “for those who done want to be switched to the new rates, you can choose to pay a subscription of £8 per month…” I’d pay, but at the same time, there needs… Read more »

Michael Watson
Michael Watson

Nice one guys but late for April fools

Dragan Beljan
Dragan Beljan

Why, why greed everywhere?

This is nothing then one more punch in face, but this time from PPH.

If this new rule start, im sure most of sealers including me will avoid PPH with regular clients and chose direct payment.

No sense any more pay more taxes.

Like people in Arabic country say, Khalivali, mean. I.don’t care anymore.

R3gards

BBD
BBD

WOW! buyers never pay here good amount of money, plus service fee is 20%, i think this time PPH will fall.

Graham R.
Graham R.

This is precisely the direction of travel that caused me to take my top cert and £2k a month billings off this platform some time ago. Quality of buyers and search algorithms plummeted, and professional long-term freelancers on the site are continually expected to subsidise PPH’s poor decision making.

Nope.

Gadi Bizinyan
Gadi Bizinyan

What is DEMORALIZING for me to discover is that you PPH now have implemented a minimum Service Fee per invoice: £2.5 | €3 | $3.5 (excl. VAT). I thoroughly read all the comments in this post. All the users who complained about the service fees being raised for old sellers from 15% to 20% probably missed the provision in the T&C about the minimum service fee per invoice. There’s only one user (Ben) who actually mentioned it. As Ben wrote, this new change about minimum service fee per invoice has never been communicated publicly. I checked my transactions backwards in… Read more »

Arman Mazlum
Arman Mazlum

It’s quite simple PPH, you’ll lose the quality people who are currently lining your pockets.

You’re not the only platform out there providing this service and frankly the hard working freelancers operating on here don’t care about your greed-fuelled sophistry when they’re losing the money they need to pay their bills.

Nick
Nick

Loyal user for 5 years but now I have to pay more because I didn’t invoice for a month??!?!

You’ve ensured that this feels like a punishment for not using the platform enough despite my most recent project running into the 0000’s. Also I can’t help but feel that you chose May specifically because its a slow month.

I think you need to reassess how you treat your sellers – the people paying you!

Starglider
Starglider

PPH Fees (Euros 06-2017)

Amount You earn PPH earn PPH %
35.00 26.60 8.40 24.00
100.00 76.00 24.00 24.00
150.00 114.00 36.00 24.00
200.00 152.00 48.00 24.00
250.00 190.00 60.00 24.00
300.00 228.00 72.00 24.00
350.00 266.00 84.00 24.00
400.00 304.00 96.00 24.00
450.00 342.00 108.00 24.00
500.00 380.00 120.00 24.00
550.00 418.00 132.00 24.00
600.00 461.72 138.28 23.05
650.00 508.72 141.28 21.74
700.00 555.72 144.28 20.61
750.00 602.72 147.28 19.64
800.00 649.72 150.28 18.79
850.00 696.72 153.28 18.03
900.00 743.72 156.28 17.36
950.00 790.72 159.28 16.77
1000.00 837.72 162.28 16.23
1500.00 1307.72 192.28 12.82
2000.00 1777.72 222.28 11.11
4000.00 3657.72 342.28 8.56
10000.00 9297.72 702.28 7.02

WTF lol?

Starglider
Starglider

Better formatted (readable version of my previous post)

PPH Fees (Euros 06-2017)

Amount——–You earn——-PPH earn——–PPH %
00035.00——-00026.60——-00008.40——-00024.00
00280.00——-00212.80——-00067.20——-00024.00
00100.00——-00076.00——-00024.00——-00024.00
00150.00——-00114.00——-00036.00——-00024.00
00200.00——-00152.00——-00048.00——-00024.00
00250.00——-00190.00——-00060.00——-00024.00
00300.00——-00228.00——-00072.00——-00024.00
00350.00——-00266.00——-00084.00——-00024.00
00400.00——-00304.00——-00096.00——-00024.00
00450.00——-00342.00——-00108.00——-00024.00
00500.00——-00380.00——-00120.00——-00024.00
00550.00——-00418.00——-00132.00——-00024.00
00600.00——-00461.72——-00138.28——-00023.05
00650.00——-00508.72——-00141.28——-00021.74
00700.00——-00555.72——-00144.28——-00020.61
00750.00——-00602.72——-00147.28——-00019.64
00800.00——-00649.72——-00150.28——-00018.79
00850.00——-00696.72——-00153.28——-00018.03
00900.00——-00743.72——-00156.28——-00017.36
00950.00——-00790.72——-00159.28——-00016.77
01000.00——-00837.72——-00162.28——-00016.23
01500.00——-01307.72——-00192.28——-00012.82
02000.00——-01777.72——-00222.28——-00011.11
04000.00——-03657.72——-00342.28——-00008.56
10000.00——-09297.72——-00702.28——-00007.02

PPH 24 + Corp tax + Pers tax = WTF….

Roozbeh Farhadi
Roozbeh Farhadi

Yet another stupid idea from PPH. I understand that the owner of PPH is a greek guy but he lives in the UK. So, im sure he doesn’t need to charge the poor freelancers such high prices to ay for his country of origion (greece) debts!! We are freelancers and we do have other stuff in our lives. We do take a break from this site every now and then as well and when we do come back after a while, we get hit in the face by this stupid 20% fee… Perfect idea.. Not. I sometimes wonder if this… Read more »

Simon Kohli
Simon Kohli

I’m about to charge £250 and you want to take £60? What happened to PPH? It used to be a fair platform. But now I’m seriously thinking about not using it on a matter of principle. I honestly can’t believe you have a bury-you-head-in-the-sand business plan. You should actually listen to us. We could help you build a truly awesome business that dominates the Freelancer market.

But you’re determined to close your ears and go on pretending all your decisions are great despite the empirical facts.

🙁

Bogdan
Bogdan

I am an established member here, I did over 60 jobs from May 2014. So why my fee at this moment is 24%?…

Kelly
Kelly

Hi Bogdan,

Many thanks for your message. I’ll take a look in to this and get back to you. Please kindly allow me the time to look in to this and I’ll get back in touch as soon as I can. Thank you and have a lovely day 🙂

Leilani
Leilani

Just another big company getting too big for their britches. Stop over charging your people and you won’t have the issue of people doing things off the platform. When you start getting greedy, thats when it will start crumbling down.

Yuriy Ratush
Yuriy Ratush

Answer the question: what will I get in return from your innovations?
It seems that you are doing everything possible to get rid of the performers and to attract more non-existent clients. It’s funny and sad …

Paul P
Paul P

Hi Kelly,

Recently two job postings were delisted by you for violation of T&C.I sent a bid for the first posting and lost the bid.

Few contractors lost two bid credits of 15.Don’t you think its fair to return our credits in such instances as the mistake or whatever fault is on the clients.

Also, 15 free credits for the whole month is not at all sufficient for a contractor as you ought to already know most jobs are not awarded for some time now.

Thx & regds.

Paul

Kelly
Kelly

Hi,
I am really sorry about that.
Please could you email support@peopleperhour.com for further assistance.

Please let me know if I can help you with anything else.

Paul A
Paul A

Well, I’ve been on holiday, so welcome to 20% fees. 20% plus VAT. It’s not fair for anyone – even the Mafia would be embarrassed at the fees that you are now charging.

Scott A
Scott A

I took a month off in the summer as I live abroad. Went back to visit family and see them as I have not done so in a long time. Realised the thing about the fees. I wrote to PPH support staff explaining my situation, to which they did not help. I had £34 paid that month. I was only £16 short…. so I picked up a £50 job. Did the job, raised the invoice but the client didn’t pay until the next day, on the 1st. I now got moved onto this higher bracket. Can’t help but feel let… Read more »

Kelly
Kelly

Hi Scott.

Thank you for your message. I have opened a ticket with our customer support team who will be able to assist you.

Kind Regards
Kelly

Scott A
Scott A

Hi Kelly, By all means, feel free to open another ticket. I already did so however and was told there was nothing at all that could be done. I even opened one up in anticipation of it happening and was told that nothing could be done, that I’d need to work on the very, very little family time I get each year. I really enjoy PeoplePerHour. You guys do a great job with so many things. For me personally you have done a lot, however it feels that a little bit of leniency could of been shown here. I get… Read more »

Barrie
Barrie

I have had so many problems over fees etc., with PPH this is now the last straw. When I opened my account I stupidly (or so I realised much later) used a false name in order to remain anonymous. I did several pieces of work and then tried to set up bank transfer details. They weren’t accepted. I tried again. Nothing. I stopped doing any more work until I got an explanation. Then after several months I noticed over 60 euros had been taken from my account for “managing” it. I wrote to complaint but the messages were never replied… Read more »

József Balázs-Hegedűs
József Balázs-Hegedűs

After a few months break I started looking for new projects, but I decided to not send my proposal once I saw your new service fee. I think this is an unfair price.

Paul
Paul

They just keep squeezing content creators. We already don’t get paid much and you keep on squeezing. It’s disgusting.

Sarah Ross
Sarah Ross

I am a top cert seller who has billed over £11,000 over the years and have done well out of PPH. This year, 2018 I am working on a strategy to up my rates and move away from PPH if I can as the fees are so high. I am a writer and after 20% is taken off (as I’ve been “moved” to the new platform because of dropping below – sorry I moved house and country LOL), + higher fees to buy credits + withdrawal fees; it is so high and often bid, and find the jobs are weird… Read more »

Patrick
Patrick

I’m pretty new at PPH and as you all know it’s hard when you start. I have to pay to feature my hourlies and have to put prices very low hoping I’ll get some work just to have a good review. And that is what I’m doing, getting under paid just to have good reviews. But then from the little money I get PPH takes 20%…seriously? I understand that you need to make money but remember that WE are the ones bringing it to you by working hard without counting the hours. So before thinking about filling your pockets with… Read more »

Ivan
Ivan

To summarize: PPH prohibits its own client base from applying for work (beyond a tiny number of proposals per month). Buyers pay a $34 to set up an NDA. PPH charges sellers a 20% project fee, a $3.50 invoice fee, and a 0.025 currency conversion fee. Additionally, there is a 4% VAT. (Also, Account Admin fees may be threatened to be charged for money left in one’s own wallet, even if the freelancer is an active and longstanding seller.) Also, there is a 1.9% PayPal payment processing fee. Moreover, from what we get, sellers based in the United States pay… Read more »

Fortune Tech
Fortune Tech

Kelly, I personally have been a member of PPH for almost 5 years now and have always loved this platform. The previous fee structure hadn’t bothered me, as it actually rewarded the regular billers by progressively reducing the platform fees as the earnings went above £250 in a month. However, as Allison and Jennifer have very eloquently pointed out, 20% fees is really quite a stretch. If you were to conduct a survey, I’m quite certain that it’s nearly impossible for almost 80% of the freelancers to regularly earn £500 or above every month. This would most certainly mean that… Read more »

Jaenal Arifin
Jaenal Arifin

Why PPH charge the withdraw by percentage?
Seems you want more, more and more.
Upwork charges withdraw fee as fix price.

Please make it as fix price withdraw!
Thanks.

John TAit
John TAit

The extra payment for adding a Non Disclosure Agreement – PER JOB – is ridiculous. I’d never give any freelancer sensitive information about a project without having a signed NDA in-hand first. Asking us to pay for the priveledge per job has made PPH a non starter as far as finding freelancers. Adios!

Inez
Inez

They don’t care, don’t you understand? Meanwhile they don’t even pay anymore (even though they have the funds available) and play dumb when confronted with that issue. Nothing but a bunch of scammers.

Joanna Lowy
Joanna Lowy

I am also disgusted at the new rates, which I have only just found out about. Over the last few years I have earned almsot £5,000 – and yes, I have taken a hiatus seeing as I recently had a second child who was ill in hopsital with meningitis. Yet you have moved me to the new system? A client recently asked if I wanted to move off the site with him and I said no – I shall be rethinking this now unless something drastically changes SOON.

Kelly
Kelly

Hi Joanna,

I am sorry to hear your feedback. I will open a ticket and pass your comments to the relevent department.

C Scott
C Scott

I’ve been a top cert seller on here for years and have billed over £30k through pph, however I’ve now been moved to the higher charge bracket despite never leaving or having a break from the platform. It’s a bit silly that you want 20% of my earnings. It doesn’t leave us with much profit after tax – especially when the quality and budgets of the jobs you’re now allowing buyers to post has dropped too.

Paul
Paul

Fees just increase AGAIN. I’ll be moving from about 7-8% to about 20% because most of my clients are one-offs or low budget. DOUBLING FEES IS NOT OK. This company is going to fail because they are driving people away.

SofiaM
SofiaM

I came here to find out more about the new July 2018 Service Fee just introduced. But I found no blog post about it? And although I read somewhere an email was sent out, I didn’t get one. I feel the new structure (20% on clients with lifetime billing of less than £500, 7.5% £500-£5000, 3.5% on £5000+) is going to really hurt freelancers working with small-medium businesses. The majority of my work is ongoing small jobs with regular clients. Most clients I have worked with for a number of years, but individually only a couple of them meet the… Read more »

Gadi B.
Gadi B.

To backup what Sophia wrote before me, the new hike in fees is a very sad news for all freelancers, especially for the ones who are not strong in mathematics and do not know how much commissions are going to be chopped off from their earnings. I must stress out that I too have never received any email about this change! Isn’t that a scam behavior of PPH? Doing this move behind our backs without communicating it to all the users?! I only heard about the new 1-Jul-2018 commission scheme change for the first time after visiting today the Transactions… Read more »

William Pottinger
William Pottinger

So, I charge £500 for a new client (all my clients are new by the way – I don’t get repeat clients due to the nature of my work). Of that £500 you take 20% for simply providing a platform = £100, plus VAT on that fee = £120, leaving me with £380. I then pay 20% income tax on the £380 = £76, leaving me with £304. Not to mention national insurance, running costs etc. And you think this is an affordable model for work?! What’s more your earnings calculator tells me that on a job I want to… Read more »

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