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Celebrate Your Customer Service Team

Your customer service team has a direct impact on your customer’s satisfaction and loyalty. Recognition and rewards are powerful tools to engage your service team and also reinforce culture. The need for appreciation is a fundamental human need, your employees will respond positively to the…

The PeoplePerHour 10th Birthday Party!

We don’t know if you realised, but this year PeoplePerHour turned 10. It might not seem that we are very old compared to some other businesses, but for us, this is a huge milestone. PeoplePerHour started in a small way, but we always knew that…

Excel Eccentricities

The Credit Card Numbers A few years ago, I read an amusing article about a chap who recorded his credit card details on an Excel spreadsheet When he subsequently retrieved this information, the last digit of some numbers had somehow changed, which inevitably caused a…