I hope you are all well. Today I wanted to share some changes on CERT levels that we are considering.
CERT levels (1,2,3,4,5,10) summarise various quality metrics for Sellers like earnings, feedback, response time, refunds etc. Overall it works nicely as it encapsulates in a single number the level of the Seller on PeoplePerHour. The only element that CERT does not reflect is how well the Seller is doing on PPH at the moment. For example Sellers that used to be among our top ones 1 or 2 years ago may have a very high CERT now even if they have stopped selling on PPH a long time ago. To make sure that Buyers employ Sellers that are active on the platform, we are considering to apply the criteria of CERT for all work done by Sellers during the last 6 months and not use all time data. This will give Buyers a more updated view of Sellers’ activity.
Therefore if in the last 6 months a Seller does not do any billing on PeoplePerHour they will have to prove they can win work on PeoplePerHour by qualifying again in 3 months period like our new Sellers have to do.
At the same time we will make another important change: we will adjust CERT’s criteria so that more Sellers are in top CERT levels compared to today’s stats. This is because our Sellers provide more and more top quality so we think that more of you deserve high CERT levels.
Looking forward to having your thoughts in the comment box below.
Product Manager @PPH