Having carefully read your comments on the Upcoming changes to CERT blog post, today we would like to give you an update based on some fair points made back then. Specifically, we would like to announce that soon we are rolling out a new feature to enhance quality in the PeoplePerHour marketplace.
How it works:
When Sellers have received low ratings for their recently delivered work, they will be getting a warning email and if in the next reviews they fail to increase their average feedback rating over a minimum quality standard, then their selling privileges on PeoplePerHour will be suspended.
Important notes: This evaluation process is complementary to the CERT ranking which continues to apply. Also it will take into account sufficient amount of recent work.
Benefits for Buyers:
– The quality of the PeoplePerHour freelance community is kept at a very high level, as new talented Sellers join and the ones with poor reviews cannot sell anymore.
– Sellers are more careful when committing to doing a task, knowing that they have to deliver high quality work consistently.
Benefits for Sellers:
– This feature builds a foundation of trust, as Buyers looking for top freelancers will know that Qualified PPH Sellers are guaranteed to deliver work of a high standard.
– Opportunistic Sellers are detected early and taken out of the marketplace thus ensuring that competition is more fair.
Next steps would be to adjust the CERT criteria so that more Sellers are ranked in the top CERT levels compared to today’s distribution. The CERT system is currently too strict and lets only a small percentage above level 3 which is unfair bearing in mind that quality of services delivered gets better and better over time.
We would like to hear from you about these changes – as always – in the comment box below.