We know this should have been communicated this to you a earlier, so we’d like to apologise for the hiccup. This was due to a technical error on our side. On the flip side it reminds us and you that we are just humans 🙂 so please accept our apology for this.
With this post we’d like to announce to you an important change that affects our fees on the site. As of Thursday 19th April we have applied a small minimum charge to all invoices paid via PPH of £2.
Why have we done this?
We assure you that we are not greedy bastards! In fact processing invoices costs us much more than the £2 if you consider that each one is checked manually for fraud, money laundry etc. We operate a high-touch customer support service that we know you value and love and we just extended that to 24/7 (on email and soon to be extended to phone support too). So in short, the sole reason for the minimum fee is to try and avoid invoices of tiny amounts being processed, which cost us more to process than the fee we charge.
Please note, this is not an additional fee! It is purely a floor, which means that the same service fee applies as before, except in cases where the service fee amount drops below £2 on any invoice.
We hope you find this reasonable and justified.
As always we are open to your feedback.
The PPH Community Team