Happy New Year! We hope you all had a great break and enjoyed some down time.
As promised here’s an update on the development of CERT. We received a tremendous amount of feedback over the past three weeks. We have collated and read through all your comments, and we admit that we don’t always get it right. It was pointed out to us by the community that the algorithm contained flaws that needed addressing. As a result we have made some changes to accommodate your common concerns, and we have rectified a few reported problems.
Our aspiration is for all our freelancers to provide a standard of excellence. We see that large amounts of the community are aiming towards the same goal working incredibly hard to build their profiles and earn positive feedback. On reflection we realise that for some Sellers this was not mirrored by their CERT score; we have since adjusted the criteria to qualify for the higher CERT levels, making them more attainable.
With these changes currently being rolled out, you may experience a change to your CERT score in the coming weeks.
As always we would greatly appreciate your feedback on these changes and how this affects your performance going forward.